GoBetterMe Privacy Policy
Last updated: September 20, 2025
1. Introduction and Scope
This Privacy Policy for GoBetterMe (“we,” “our,” or “us”) describes how and why we might collect, store, use, and/or share (“process”) your information when you use our services (“Services”), such as when you visit our website at www.gobetterme.com, or engage with us in other related ways, including any sales, marketing, or events.
This document serves as a comprehensive statement of our commitment to your privacy. It explains your rights regarding your personal information and how we protect that information. By accessing or using our Services, you consent to the data practices described in this policy.
2. The Information We Collect
We collect several categories of information to provide and improve our Services, as detailed below.
- Personal Information You Voluntarily Provide: We collect personal information that you provide to us when you register for an account, place an order, subscribe to our newsletter, participate in surveys, contact us, or otherwise interact with us. The personal information we collect may include:
- Contact Information: Name, email address, physical address, and phone number.
- Account Information: Username, password, and other registration details.
- Financial Data: Information related to your payment methods, such as credit card details, which are processed by a secure third-party payment processor. We do not store this data on our servers.
- Demographic Information: Age, gender, or other demographic data you choose to provide.
- Information Collected Automatically (Usage and Technical Data): When you visit our Site, we automatically collect certain information about your device and your interaction with our Services. This data helps us analyze and improve our Site’s performance. The information we automatically collect includes:
- Device and Browser Data: IP address, browser type, device type (desktop, mobile), operating system, and unique device identifiers.
- Usage and Interaction Data: Pages you visited, time spent on those pages, referring URLs, clickstream data, and your interactions with specific elements on the page.
- Location Information: General location data (such as country or city) inferred from your IP address.
- Information from Third-Party Sources: We may receive information about you from third parties, such as social media platforms, business partners, or other publicly available sources. This information is used to enhance our Services and to help us understand our audience better.
3. How We Process Your Information
We use the information we collect for various business and commercial purposes, based on legal grounds, including:
- To Provide and Manage Our Services: To process your transactions, fulfill and manage your orders, send you confirmations, and provide customer support.
- For Marketing and Promotional Communications: To send you information about new products, services, or special offers. You have the right to opt-out of these communications at any time.
- To Improve Our Site and User Experience: To analyze trends, track user behavior, and gather demographic information to enhance the functionality, content, and design of our website.
- For Security and Fraud Prevention: To protect our Services and our users from fraud, unauthorized access, and other security risks.
- To Enforce Our Terms, Conditions, and Policies: To ensure compliance with our legal agreements and to protect our rights and the rights of others.
- To Comply with Legal Obligations: To respond to legal requests and to fulfill our regulatory requirements.
4. Legal Basis for Processing (for GDPR compliance)
If you are a resident of the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the context in which we collect it. We will process your personal data on the following legal bases:
- Consent: We may process your data if you have given us explicit consent to do so for a specific purpose (e.g., to send you a newsletter).
- Contractual Necessity: We will process your data when it is necessary to fulfill a contract with you, such as processing an order you have placed.
- Legitimate Interests: We may process your data when it is in our legitimate business interests to do so, provided that those interests do not override your fundamental rights and freedoms (e.g., for analytics and fraud prevention).
- Legal Obligation: We may process your data to comply with our legal obligations.
5. Disclosure of Your Information
We do not sell, rent, or trade your personal information. We may share your information with the following categories of third parties:
- Service Providers: We engage trusted third-party service providers to perform functions on our behalf. These may include payment processors, shipping partners, cloud hosting services, data analytics providers, and marketing platforms. These providers are only authorized to use your information as necessary to provide their services to us and are contractually bound to keep your data confidential.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you of any such change in ownership or control.
- Legal Compliance: We may disclose your information if required to do so by law, a court order, or a valid government request, or if we believe in good faith that such action is necessary to protect our rights, property, or safety, or the safety of our users.
6. Data Security and Retention
We employ technical and organizational security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include data encryption, firewalls, and secure socket layer (SSL) technology. However, no security system is impenetrable, and we cannot guarantee the absolute security of your data.
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Right of Access: You have the right to request access to the personal data we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete information.
- Right to Erasure (“Right to be Forgotten”): You have the right to request the deletion of your personal information in certain circumstances.
- Right to Object: You have the right to object to our processing of your personal information for marketing purposes or based on our legitimate interests.
- Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
- Right to Withdraw Consent: If we are processing your personal data based on your consent, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us at support@gobetterme.com.
8. Children’s Privacy
Our Services are not directed at individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information from our records.
9. Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. We will notify you of any significant changes by posting the new policy on this page and updating the “Last updated” date. Your continued use of the Site after such changes constitutes your acceptance of the revised policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
- Email: support@gobetterme.com